• Our special cakes are 100% bespoke – made from the ground up & purely by hand…no 2 cakes are the same! When you order one of the cakes in our gallery, it will come out slightly different & special just for you!
  • Pick up is strictly from our City location - as our cakes are baked at our offsite bakery, the cakes are transported for you elected pick up time (please avoid arriving early)
  • Late orders - Orders the night before will not be filled
  • Cancellations – we will accept cancellations no less than one week prior to cake collection date - after which we will offer a full refund. Should you wish to cancel your cake within that time frame we will issue a 50% refund of the total price.
  • Collection date – be sure to triple check the date you have selected your cake for, if you make a mistake, we will do our best to accommodate it however on peak days such as Fridays & Saturdays there is no guarantee that we can.
  • Collection times – choose a pick up time that is closest to your event/time of consumption. It is better/safer for us to store the cake for you until you’re ready to eat it as opposed to you trying to find a way to store if for half a day. If none of our pick up times suit you please contact us directly & we’ll do our best to accommodate your time preference.
  • Cake changes/edits – we will gladly accept any last minute tweaks or changes you’d like made to your cake no less than 3 days prior to cake collection – just send us an email! orders@patissez.com.au
  • Caring for you cake – it is always best to have a friend to hold your cake in the car, however if not, place it flat on the passenger side floor space – if it’s summer have the foot aircon blasting! Refrigerate your cake up until 2 hours before you’re ready to eat it – allow it to sit out to come to room temperature, cakes are at their absolute tastiest at this temp!
  • Travelling with your cake – if you are transporting your cake out of town, have a large eski prepared with ice packs & absolutely keep it out of the sun, aircon blasting if it’s summer! Follow these instructions & your cake will transport beautifully.
  • Cake responsibility – once the cake leaves the store we accept no responsibility for any issues that may occur as a result of your transport. Please plan ahead & make the appropriate arrangements to transport you cake safely.
  • Cake sizing – yes we offer cakes that feed more than 40 people, these are larger & often require a 2-tiered design – contact us directly for cake specifications & a quote.
  • Special/Themed Cakes – aaaaabsolutely! Contact us directly to begin the process, we design the cake with you then provide a quote – orders@patissez.com.au